Restaurant Supervisor

Job Category: Hospitality
Job Type: Full Time
Location: Abuja Kano

Job Description

The Restaurant Supervisor assists the restaurant manager in overseeing the operations of the Restaurant, through close interface with other team members by ensuring the day-to-day activities are carried out smoothly towards meeting the Eatrite’sgoals and objectives.

Duties & Responsibilities

Daily Operations:

  • Assist in ensuring the efficiency of the operations of the shop
  • Provide business analysis and intelligence on operations trends in the shop where functioning
  • Ensure that all documents required to be in the shop are intact and well kept.
  • Ensure proper production planning that guarantees round the clock availability of products and menu items in the store
  • Ensure that physical counts of all closing and opening stocks are done on a daily and monthly basis, and that the stock-take sheets are signed off.
  • Ensure that all supplies needed for the business’s smooth operation are available at all times throughout the shift
  • Assure allhealth and food safety rules are followed.
  • Maintain precise records of earnings and expenditure.
  • Place orders for the kitchen staff with the appropriate quantities of ingredients.
  • Interact with customers to get their feedback and address problems.
  • Open and close the restaurant.
  • Improve profitability and overall success by managing costs and service standards.

Customer Service:

  • Keep Eatrite’s reputation for excellent customer service and high-quality meals by making sure that all established cleaning and hygiene requirements are properly followed.
  • Ensure that consumers receive top-notch service at all times and that the rules regulating customer services are followed.
  • Train new employees to the customer service culture.

Requirements

  • Candidates should possess a minimum of University Degree or equivalent
  • Minimum of 2 years working experience in a QSR Industry
  • Excellent interpersonal skills.
  • Knowledge of book keeping.
  • Ability to professionally address customer complaints.
  • Proficient in English
  • Ability to stand on your feet for several hours.
  • Proficiency in Microsoft Excel.

General Management Competencies / Requirements:

  • Strong Analytical skills
  • Planning, Scheduling, Controlling & Coordinating
  • Strong Oral and written Communication skills
  • Strong Problem Solving Skills
  • Strong Interpersonal Skills
  • Strong Negotiation Skills.

Desired Personal Attributes:

  • Integrity
  • Proactive self-starter
  • Logical Mind and Creative Imagination
  • Ability to work with all levels of management, build partnerships and teams
  • Highly organized and significant ability to multi-task effectively
  • Ability to cope with and work under pressure.

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